General Terms and Conditions
These user terms apply to everyone using the Önskemål service (hereinafter referred to as “the platform”). By registering and using the platform, you agree to these terms and certify that you have read and understood them.
Scope of Service and Liability
The platform acts as an intermediary and communication channel between clients and providers. Önskemål takes no responsibility for contracts, services, or agreements made between these parties, except when specific agreements are made through the concierge service.
The platform provides a digital service that enables communication and facilitates the agreement of terms for tasks and deliveries.
The platform is not responsible for the quality of services performed, payments, or the execution of tasks between clients and providers.
The users (clients and providers) assume full responsibility for all agreements and transactions that occur between them.
Concierge Service
When users choose to use Önskemål’s concierge service, the platform takes on greater responsibility for coordinating the services and providing a high level of customer support.
The concierge service only covers the tasks that are explicitly handled through this system.
The platform is responsible for ensuring that the agreed services are performed correctly, but the responsibility for the quality or execution of delivery rests with the subcontractors that are hired.
Privacy and Data Protection (GDPR)
Önskemål strictly follows the European data protection regulations (GDPR). We process your personal data securely and use them only to provide our services. More information on how we handle your personal data can be found in our [Privacy Policy].
Payments and Fees
The service is based on a subscription system. The platform takes no commission on deals between clients and providers. Fees are clearly stated at registration and depend on the type of subscription chosen.
The platform is not responsible for payment issues or any disputes that arise in connection with transactions between clients and providers.
All transactions occur directly between the parties, and the platform takes no responsibility for these.
Rights and Licenses
All content published on the platform (text, images, logos, graphics) belongs to Önskemål and may not be used without our written permission. Users are granted a limited, non-exclusive license to use the platform for personal use.
Disclaimer of Liability
Önskemål accepts no responsibility for any damages, losses, or failures that occur in connection with the use of the platform or through interactions between clients and providers, except in cases where the concierge service is involved.
The platform is not responsible for agreements between the parties and cannot be held accountable for non-payment, unsatisfactory services, or other breaches of contract.
All users are responsible for ensuring that agreements are correct and that payments are made.
Disputes and Conflicts
In the event of disputes between users, we recommend that the parties first attempt to resolve them using the platform’s communication tools. If the dispute cannot be settled amicably, the matter is referred to Swedish courts.
The platform can assist in dispute resolutions, but takes no responsibility for the outcome of disputes, except in cases where the platform’s concierge service is involved.
International Services
When using the platform outside Sweden’s borders, specific local laws and regulations apply, which users are responsible for complying with. The platform can offer concierge service abroad, where separate terms and fees may apply.
Changes to Terms
Önskemål reserves the right to update these user terms at any time. Any changes will be communicated to users via email or through the platform’s messaging system.
Recommendations for Legal Use of Önskemål
To ensure legal use of Önskemål and a safe environment for all users, we recommend that you follow these guidelines:
Legal employment of service providers: Providers offering their services on Önskemål should be registered with the Swedish Tax Agency as self-employed or operate through a registered company that is responsible for taxes and social fees. Performing or hiring black market work is illegal and can result in sanctions for both parties.
User’s responsibilities as client: Clients should be aware that they may be obligated to pay social fees for the provider’s services if they exceed an annual threshold. We recommend that you verify the legal status of providers and consider potential tax obligations before beginning a task.
The platform’s responsibility: Önskemål operates only as a communication platform between clients and providers. We take no responsibility for legal and tax-related obligations that may arise between users. Users themselves are responsible for abiding by applicable laws and regulations.
Information on legal operations: Önskemål promotes legal operations and strives to create a safe platform for all users. We strongly discourage illegal activities, and the platform reserves the right to take action against users who violate this.